All products are covered by 14-days warranty against defects. (NOT INCLUDED SOLD AS IS ITEMS)

(Some products need to repair by the agent.)

- Warranty is not valid if the item has been tampered with or repaired by other than our technician.

- Warranty is not valid if the buyer installs software the causes a malfunction.

If an item proves to de defective, please email us at Sales@Kargo-Tech.com with your order number and description of the problem. You must contact us within 14 days of receiving the product. We will provide the support or the Return Merchandise Authorization (RMA) Number.

Regarding to the Stability of our stock status, Please do not come to our office without contact us.

For missing shipment, please follow below step:

1: Track the shipment, there will show you where is the item.

2: Contact your local post office. The unsuccessful delivery will return to post office.

3: Contact us to inform that the items have not arrived with your order number and the date that the goods were ordered, we will provide support or arrange the shipment again.

Note: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.

If there any questions, please feel free to contact us: Sales@Kargo-Tech.com.

For wrong items received:

1: Contact us and we will send you the return address

2: Make a return shipment

3: We will check the items received.

4: We will accept full refund or replacement.